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Store Policy

Payment

You can pay for your order with PayPal, Amazon Pay, Apple Pay, Google Pay or a credit card. EnChroma® accepts Visa, MasterCard, American Express, and Discover. Your credit card will be charged when you place your order. Purchasers must be the account holder or authorized user of the payment method, and must be 18 or older at the time of purchase.

Taxes and Fees

Orders with a shipping address located in Alameda county, California are subject to sales tax of 9.5% or 10%, depending on the city. For orders shipped to addresses inside California but outside the Alameda county district, the 7.25% statewide sales tax rate is applied.

Import duties and local sales tax for International orders are automatically added to the cost of shipping at the time of checkout. Read more about international orders and returns here.

Sales and Coupons

Sale items are limited to two per customer. Coupons are not valid on sale items, Certified Refurbished Glasses, Digital Gift Cards, and Repair Services. Offer may not be combined with any other discount or offer.

Backorders and Pre-orders

Backordered products will ship within 1-3 weeks or as soon as the product becomes available.

Cancellation

Orders for in-stock items usually ship the same day or within 24 hours. If you need to cancel an order, please contact us as soon as possible. To cancel an order, email EnChroma customer support at cancel@enchroma.com. Be sure to include your order number in the subject line.

EnChroma Guarantee

All purchases are refundable under our no-hassle, 60 day return policy. Worldwide shipping available. Free shipping within the U.S.