Store Policy


You can pay for your order with PayPal, or a credit card. EnChroma® accepts Visa, MasterCard, American Express, and Discover. Your credit card will be charged when you place your order. Purchasers must be the account holder or authorized user of the payment method, and must be 18 or older at the time of purchase.


Taxes and Fees

Orders with a shipping address located in Alameda county, California are subject to sales tax of 9.5% or 10%, depending on the city. For orders shipped to addresses inside California but outside the Alameda county district, the 7.25% state-wide sales tax rate is applied.

Orders shipped to locations outside the U.S. are subject to additional taxes and fees including, but not limited to, customs duties, import fees, local sales tax, GST or VAT. These additional taxes and fees are not included in the price of your order and will be collected at the time of delivery of your package.


Backorders and Pre-orders

EnChroma makes every attempt to ship orders with minimal delay. However, sometimes we are backordered or out of stock on some of our products. When possible, we place out of stock items on “pre-order” status with an estimated availability date. Items listed in the EnChroma catalog as “backordered” may take anywhere from 4-6 weeks to ship, depending on demand and availability of product. For pre-orders, we ship orders within a week of the availability date.

Payments for backorders and pre-orders are due when the order is placed, not when the order is shipped. This allows us to reserve your eyewear and begin processing your order. If your shipment will be delayed by more than 60 days of our estimated delivery date, you will be notified and given the option to continue to wait, cancel, or substitute a similar item if any are available.



You can cancel your order at any time before it ships. To cancel an order, email EnChroma customer support at [email protected]. Be sure to include your order number in the subject line.

Sales and Coupons

Sale items are limited to two per customer. Coupons are not valid on sale items, Certified Refurbished Glasses, Digital Gift Cards, and Repair Services. Offer may not be combined with any other discount or offer.

Shipping Policy processes and ship orders Monday through Friday. Orders placed on Saturday or Sunday will be processed and/ or shipped the following business day.

We will not process or ship orders on the following holidays: New Year’s Day, MLK Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day.

For shipments within the United States, we offer UPS Next Day Air, free UPS Second Day or USPS Priority Mail.

For all in-stock orders placed before 4pm PST, we will try to ship the same day. Please refer to the chart below for more information about processing time.

Here's what you can expect

Order Type Processing Time
In Stock Items (non-Rx) Same day (cutoff 3pm time)
Prescription Glasses 2 weeks
Fit to Frame Service 3 business days (after your glasses are received)
Repairs Service 3 business days (after your glasses are received)
Shipping Service Delivery Time
UPS 2nd Day Air (Standard Free Shipping) 2 business days
UPS Next Day Air 1 business day
USPS Priority Mail 3 business days
USPS International (Canada only) 3-7 business days
UPS Worldwide Expedited 2-5 business days
UPS Worldwide Express 1-3 business days
UPS Worldwide Express Saver 2-3 business days

To calculate when your order will arrive, add the estimated processing time plus the shipping time. For example, a prescription order usually takes 3-4 weeks to process. If you choose UPS Second Day, you’ll receive your order in 3-4 weeks processing time plus 2 days shipping time.

Allow 3-4 weeks processing time for prescriptions and Fit to Frames. Backorders and pre-orders ship when they come back into stock, usually 4-6 weeks. Other items usually ship in 1-2 weeks.

Return Policy

If your EnChroma order doesn’t work out for you, you can return it within 60 days of the date of shipment. Your return shipment must be postmarked by its return deadline. Late returns may be refused or assessed a processing fee, depending on the circumstances.


Return Policy Details

  • Returns must be in their original condition with all original elements, including packaging. If the item is damaged or incomplete, EnChroma may refuse to accept the item or may assess a processing fee in accordance with the cost of restoring the item to its original condition.
  • Refunds include the price you paid for the item plus any California sales tax you paid.
  • Refunds do not include any shipping costs or international import fees.
  • You are responsible for paying return shipping costs.
  • For Fit to Your Frames orders, a $100 processing fee will be deducted from your refund to cover our costs. More information is on the Fit to Your Frames page.
  • Your return must include your packing slip.

How to request a Return

To request a return, email [email protected]. Include your order number in the subject line.


International Returns

Please use your local postal service to return your order. If using another service, we will hold your returned order until we receive the final bill for any import fees. Once we receive the closing bill, we will issue your refund less any additional import fees billed to us.


International orders

EnChroma ships to customers around the world. For most locations, we use UPS Worldwide Services, which usually delivers orders within 2-5 business days. For shipments to Canada we use USPS Priority Mail International, which costs about $25.00 and takes about 3-7 days.


United States Export Restrictions

EnChroma cannot ship to Cuba, Iran, North Korea, Sudan, Syria, Myanmar, Kyrgyzstan, Libya, Ukraine, Qatar, and any other country or region that is prohibited by U.S. law. EnChroma cannot ship to any other country for the purpose of subsequently importing into any of the above restricted countries.


International Import Fees

International customers might be required to pay additional import fees, such as customs duty and local sales tax. These fees are imposed by your local government authorities, not EnChroma. EnChroma is not responsible for these fees and cannot refund them, even if you return your order. However, many countries refund all or part of import fees for returned imports. If you return your EnChroma order, contact your local customs office to ask about import fee refunds.

You must pay import fees to receive your order. If you refuse to accept delivery in order to avoid import fees, the package will be returned to your local customs office, not to EnChroma. If the fees are not paid in a timely manner, the package will then be classified as abandoned and might be destroyed. EnChroma cannot issue refunds for abandoned or destroyed merchandise.

Import fees can change at any time. To find out what your import fees will be, contact your local customs office. For more information, see International Orders. If you need an impact resistance certificate, see EnChroma Impact Resistance Certificate.


Fit to Your Frames Orders

We can make EnChroma lenses for your favorite frames, with or without a prescription. After you place your order, we’ll email you instructions about how to mail your frames to us. When we receive them, we’ll create custom lenses for your frames, then ship your finished eyewear back to you. Most orders ship in about 3-4 weeks.

For important information about frame requirements, prescription orders, and returns, see EnChroma Lenses Fit to Your Frames.

Fit to Frames Guarantee

You can return your Fit to Frames order within 60 days. A $100 processing fee will be deducted from your refund to cover our costs. You are responsible for the cost to ship the eyewear back to to us.

Fit to Frames Warranty

The EnChroma standard 1-year warranty applies to the EnChroma lenses we make for your frames. However, EnChroma does not provide warranty protection for customer-provided frames.

Repair Services

  • Repair service is available for orders within two years from the date of purchase.
  • Each pair of glasses is limited to one repair.
  • Repairs are backed with a 90 day warranty.
  • We may choose to replace the item instead of repairing it. If we need to replace parts, they may come from new or refurbished stock of equivalent or greater value.
  • Our comprehensive repair service is for EnChroma-brand glasses only. However, we are able to provide lens repair for Fit-to-Frame orders.
  • We can’t guarantee that your glasses are able to be repaired. We reserve the right to refuse a repair service order.
  • All repairs will be evaluated for warranty coverage. If the repair is determined to be a manufacturer defect within 1 year of purchase, we will refund the repair fee.

Digital Gift Card

  • Gift cards can be purchased at
  • Coupons may not be used to purchase gift cards.
  • No taxes are charged on the purchase of gift cards. Applicable taxes are charged when gift cards are redeemed.
  • Gift cards can only be redeemed for future purchases of merchandise at
  • Upon redeeming your gift card, if your purchase exceeds the amount of the gift card, you will need to pay the balance.
  • Gift cards cannot be redeemed at Authorized EnChroma Retailer locations.
  • Gift cards cannot be refunded or redeemed for cash or credit (except where required by law), and cannot be replaced or refunded if lost or stolen.
  • EnChroma digital gift cards are emailed directly to recipients and usually arrive within hours after ordering.
  • Gift cards may not be resold. Gift cards purchased through any unauthorized resellers or other internet auction sites are not guaranteed by EnChroma.
  • Purchase, use or acceptance of EnChroma gift cards constitutes your acceptance of these terms and conditions, which may be changed at any time.
  • The gift card recipient may request a refund of their gift card balance by submitting a Gift Card Refund Request.  A $10 or 10% (greater of the two) processing fee will be automatically applied to the balance returned.

EnChroma Guarantee

All purchases are refundable under our no-hassle, 60 day return policy. Worldwide shipping available. Free shipping within the U.S.