International customers might be required to pay additional import fees, such as customs duty and local sales tax. These fees are imposed by your local government authorities, not EnChroma. EnChroma is not responsible for these fees and cannot refund them, even if you return your order. However, many countries refund all or part of import fees for returned imports. If you return your EnChroma order, contact your local customs office to ask about import fee refunds.
You must pay import fees to receive your order. If you refuse to accept delivery in order to avoid import fees, the package will be returned to your local customs office, not to EnChroma. If the fees are not paid in a timely manner, the package will then be classified as abandoned and might be destroyed. EnChroma cannot issue refunds for abandoned or destroyed merchandise.
Import fees can change at any time. To find out what your import fees will be, contact your local customs office. For more information, see International Orders. If you need an impact resistance certificate, see EnChroma Impact Resistance Certificate.
Fit to Your Frames Orders
We can make EnChroma lenses for your favorite frames, with or without a prescription. After you place your order, we’ll email you instructions about how to mail your frames to us. When we receive them, we’ll create custom lenses for your frames, then ship your finished eyewear back to you. Most orders ship in about 3-4 weeks.