Store Policy


You can pay for your order with PayPal, or a credit card. EnChroma® accepts Visa, MasterCard, American Express, and Discover. Your credit card will be charged when you place your order. Purchasers must be the account holder or authorized user of the payment method, and must be 18 or older at the time of purchase.

Taxes and Fees

Orders with a shipping address located in Alameda county, California are subject to sales tax of 9.5% or 10%, depending on the city. For orders shipped to addresses inside California but outside the Alameda county district, the 7.25% state-wide sales tax rate is applied.

Orders shipped to locations outside the U.S. are subject to additional taxes and fees including, but not limited to, customs duties, import fees, local sales tax, GST or VAT. These additional taxes and fees are not included in the price of your order and will be collected at the time of delivery of your package.

Backorders and Pre-orders

EnChroma makes every attempt to ship orders with minimal delay. However, sometimes we are backordered or out of stock on some of our products. When possible, we place out of stock items on “pre-order” status with an estimated availability date. Items listed in the EnChroma catalog as “backordered” may take anywhere from 4-6 weeks to ship, depending on demand and availability of product. For pre-orders, we ship orders within a week of the availability date.

Payments for backorders and pre-orders are due when the order is placed, not when the order is shipped. This allows us to reserve your eyewear and begin processing your order. If your shipment will be delayed by more than 60 days of our estimated delivery date, you will be notified and given the option to continue to wait, cancel, or substitute a similar item if any are available.


You can cancel your order at any time before it ships. To cancel an order, email EnChroma customer support at Be sure to include your order number in the subject line.

Sales and Coupons

Sale items are limited to two per customer. Coupons are not valid on sale items, Certified Refurbished Glasses, Digital Gift Cards, and Repair Services. Offer may not be combined with any other discount or offer.

Shipping Policy processes and ship orders Monday through Friday. Orders placed on Saturday or Sunday will be processed and/ or shipped the following business day.

We will not process or ship orders on the following holidays: New Year’s Day, MLK Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day.

For shipments within the United States, we offer UPS Next Day Air, free UPS Second Day or USPS Priority Mail.

For all in-stock orders placed before 4pm PST, we will try to ship the same day. Please refer to the chart below for more information about processing time.

Here's what you can expect

Order Type Processing Time
In Stock Items (non-Rx) Same day (cutoff 3pm time)
Prescription Glasses 2 weeks
Fit to Frame Service 3 business days (after your glasses are received)
Repairs Service 3 business days (after your glasses are received)
Shipping Service Delivery Time
UPS 2nd Day Air (Standard Free Shipping) 2 business days
UPS Next Day Air 1 business day
USPS Priority Mail 3 business days
USPS International (Canada only) 3-7 business days
UPS Worldwide Expedited 2-5 business days
UPS Worldwide Express 1-3 business days
UPS Worldwide Express Saver 2-3 business days

To calculate when your order will arrive, add the estimated processing time plus the shipping time. For example, a prescription order usually takes 3-4 weeks to process. If you choose UPS Second Day, you’ll receive your order in 3-4 weeks processing time plus 2 days shipping time.

Allow 3-4 weeks processing time for prescriptions and Fit to Frames. Backorders and pre-orders ship when they come back into stock, usually 4-6 weeks. Other items usually ship in 1-2 weeks.

EnChroma Guarantee

All purchases are refundable under our no-hassle, 60 day return policy. Worldwide shipping available. Free shipping within the U.S.