FREE 2-DAY USA SHIPPING | 60-DAY RETURNS

Return Policy

We want you to be satisfied with your EnChroma glasses and we stand behind our products! If for any reason you are not completely satisfied, we offer a 60-day, worry-free return policy for all products purchased directly through enchroma.com.

Return Policy Details

  • Eyewear may be returned within 60 days of the purchase date for a full refund. Please repack item carefully in its original condition and include all packing materials. You can keep the balloons, it’s ok!
  • Please include your order number or packing list. Please note that you will be responsible for the cost of return shipping.
  • This return policy only applies to purchases made on our website (enchroma.com). If your product was purchased elsewhere or at an authorized eye care professional, please contact the original retailer.
  • Product should be returned with any accessories that were included with the product. (Don’t worry about the balloons. They are yours to keep) If the item is damaged or incomplete, the returned item may not be accepted or a processing fee may be applied.
  • Currently, prescriptions ordered online via enchroma.com ARE returnable with a full refund. Please use the same process below.
  • Late returns may be refused or assessed a processing fee, depending on the circumstances.
  • For international returns, please see International Return details below.

How to Make a Return

1. To initiate a return, please send an email to [email protected] and include your order number in the subject line.

2. Repack item carefully including all components. Be sure glasses are in original case and including the packing slip and/or include your order number.

3. Ship glasses in original packaging or other padded box. Mail to:

EnChroma Returns

Order No.________________

2629 Seventh Street

Berkeley, CA 94710  USA

4. Once package is received, refunds are normally processed within 1 to 5 business days. You will receive an email or text alert stating that your refund has been processed once complete. You will be contacted if there are any issues.

5. A credit should appear on your original method of payment within 3 to 7 business days.

6. If you cannot find your original packing slip or order number, please contact Customer Support at [email protected].

How Do I Make a Gift Return?

If you received EnChroma glasses as a gift and would like to make a return,  please follow the return process above. The refund will be processed within 1 to 5 business days after it is received. The original purchaser should receive a notification after an additional  3 to 7 business days following the refund processing. If you have any questions, please contact us at [email protected].

For Domestic Returns

  • Refunds include the price you paid for the item plus any California sales tax incurred.
  • For Fit-to-Frames (or Custom Framing) orders, a $100 restocking fee will be deducted from your refund to cover our cost incurred for customization. Please refer to our Fit-to-Frame Service for details.
  • All glasses are covered by our two-year limited product warranty.

For repairs for damage not covered by warranty, see our Repair Service.  

For International Returns

  • Currently, we cannot refund any international shipping, duty taxes, and other shipping or import fees. Contact your government agency to explore tax or import fee reimbursement opportunities.
  • If you’re returning your order from outside of the United States, please use your local postal service to minimize risk of additional charges and delays in refund processing.
  • If you choose to use international shipping service (e.g. UPS, DHL),  please be sure to pay all shipping duties and taxes upfront (select “Bill Duties and Taxes to Shipper Option”). If payments are not made upfront, we will be required to hold your returned order until the import fees are billed (which may take up to 120 days). We will issue your refund less any additional import fees billed to us.
  • If requested by the shipping service to itemize return item, please use HS Harmonization Code 9801.00.10 for the returned product with a declared value of $10.00.
  • For more information regarding returning products to the U.S., please visit https://help.cbp.gov/app/answers/detail/a_id/375/~/duty-on-u.s.-made-goods-returning-to-the-u.s.

Once we are informed of the order number and customer information from the original order, we can make arrangements for a full refund to the original method of payment. Unfortunately, exchanges are not available at this time.

Any questions, please contact us!

EnChroma Customer Support

Email: [email protected]

Phone: (510) 497-0048

Monday–Friday, 9am–5pm PST/PDT