• Eyewear may be returned within 60 days of the date we shipped your order for a full refund. A credit will be issued in the form of amount tendered for the original transaction. A store credit can also be offered for orders shipped to United States addresses. Steps to return an item are listed in the section below. Please repack item carefully in its original condition and include all packing materials. Feel free to keep the balloons.
• Please include your order number or packing list. Please note that we are not able to cover the cost of return shipping for international orders.
• This return policy only applies to purchases made on our website (enchroma.com). If your product was purchased elsewhere or at an authorized eye care professional, please contact the original retailer.
• $50 restocking fee applies to Refurbished bundles only as noted.
• Product should be returned with any accessories that were included with the product (with the exception of the balloons). If the item is damaged or incomplete, the returned item may not be accepted or a processing fee may be applied.
• Currently, prescriptions ordered online via enchroma.com ARE returnable with a full refund. Please use the same process below.
• Late returns may be refused or assessed a processing fee, depending on the circumstances.
• No refunds or store credits are offered beyond 60 days.
• No returns, refunds, or store credits are offered on any merchandise marked as Final Sale.
• For international returns, please see International Return details below.

If you received EnChroma glasses as a gift and would like to make a return, please follow the return process above. The refund will be processed within 1 to 5 business days after the returned item is received. The refund will be credited to the original purchaser and form of payment. The original purchaser should receive an email notification after an additional 3 to 7 business days following the refund processing.

If you have any questions, please contact us at support@enchroma.com.

If you would like to make an exchange, a return must be completed and the returned product received before store credit is issued. The store credit can then be used to place a new order for the replacement item. All store credits have no expiration date and can be used for any item on enchroma.com. To complete this process, please follow the returns and exchange process outlined below and return the original item by mail. During the online returns/exchange process, you will have the option to select a refund or receive a store credit. The refund or store credit will be processed to the original purchaser within 1 to 5 business days after the returned item is received. An email will be sent to confirm receipt and issues the store credit if appropriate.

If you were a gift recipient and would like to make an exchange, please contact us at support@enchroma.com. We can help you locate the original order, process the return and issue a store credit to be used for the replacement item.

• Refunds include the price you paid for the item plus any sales tax incurred.
• All glasses are covered by our two-year limited product warranty.

For repairs for damage not covered by warranty, see our Repair Service.  

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

For U.S. returns please send to:

EnChroma Returns

11201 Ed Brown Rd

Charlotte, North Carolina, 28273

This address should only be used for apparel product returns.

• Eyewear may be returned within 60 days of the date we shipped your order for a full refund. A credit will be issued in the form of amount tendered for the original transaction. A store credit can also be offered for orders shipped to United States addresses. Steps to return an item are listed in the section below. Please repack item carefully in its original condition and include all packing materials. Feel free to keep the balloons.
• Please include your order number or packing list. Please note that we are not able to cover the cost of return shipping for international orders.
• This return policy only applies to purchases made on our website (enchroma.com). If your product was purchased elsewhere or at an authorized eye care professional, please contact the original retailer.
• $50 restocking fee applies to Refurbished bundles only as noted.
• Product should be returned with any accessories that were included with the product (with the exception of the balloons). If the item is damaged or incomplete, the returned item may not be accepted or a processing fee may be applied.
• Currently, prescriptions ordered online via enchroma.com ARE returnable with a full refund. Please use the same process below.
• Late returns may be refused or assessed a processing fee, depending on the circumstances.
• No refunds or store credits are offered beyond 60 days.
• No returns, refunds, or store credits are offered on any merchandise marked as Final Sale.
• For international returns, please see International Return details below.

If you received EnChroma glasses as a gift and would like to make a return, please follow the return process above. The refund will be processed within 1 to 5 business days after the returned item is received. The refund will be credited to the original purchaser and form of payment. The original purchaser should receive an email notification after an additional 3 to 7 business days following the refund processing.

If you have any questions, please contact us at support@enchroma.com.

If you would like to make an exchange, a return must be completed and the returned product received before store credit is issued. The store credit can then be used to place a new order for the replacement item. All store credits have no expiration date and can be used for any item on enchroma.com. To complete this process, please follow the returns and exchange process outlined below and return the original item by mail. During the online returns/exchange process, you will have the option to select a refund or receive a store credit. The refund or store credit will be processed to the original purchaser within 1 to 5 business days after the returned item is received. An email will be sent to confirm receipt and issues the store credit if appropriate.

If you were a gift recipient and would like to make an exchange, please contact us at support@enchroma.com. We can help you locate the original order, process the return and issue a store credit to be used for the replacement item.

• Refunds include the price you paid for the item plus any sales tax incurred.
• All glasses are covered by our two-year limited product warranty.

For repairs for damage not covered by warranty, see our Repair Service.  

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

For U.S. returns please send to:

EnChroma Returns

11201 Ed Brown Rd

Charlotte, North Carolina, 28273

This address should only be used for apparel product returns.