EnChroma Return and Exchange Policy
EnChroma Return and Exchange Policy
Extended Returns Information
We want you to be satisfied with your EnChroma glasses and we stand behind our products! If for any reason you are not completely satisfied, we offer a 60-day, worry-free return policy for all products purchased directly through enchroma.com with the exception of items marked as Final Sale
1. To initiate a return within the U.S., please go to enchroma.com/returns to start the process and print a pre-paid return label (label available for Domestic Returns only). During the process you will have a choice to select a return for full refund or store credit (if within 60 days from purchase date). For an exchange, please select store credit and complete the return process. Once the item is received and an email will be sent with the store credit details. For International Returns, see details below.
2. Repack item carefully including all components. Be sure glasses are in original case and including the packing slip and/or include your order number.
3. Ship glasses in original packaging or other padded box and use the pre-paid return shipping label. Go to your local UPS store and mail to:
EnChroma Returns
Order No.________________
1854 Business Center Drive
Duarte, CA 91010-2901 US
A UPS Tracking number will be printed on the label. Please make sure to get a receipt (and hold on to it) when you drop off the package. Keep the receipt until you have received your refund.
4. Once package is received, refunds are normally processed within 1 to 5 business days. You will receive an email or text alert stating that your refund has been processed once complete. You will be contacted if there are any issues.
5. A credit should appear on your original method of payment within 3 to 7 business days.
6. If you cannot find your original packing slip or order number, please contact Customer Support at support@enchroma.com.
If you received EnChroma glasses as a gift and would like to make a return, please follow the return process above. The refund will be processed within 1 to 5 business days after the returned item is received. The refund will be credited to the original purchaser and form of payment. The original purchaser should receive an email notification after an additional 3 to 7 business days following the refund processing.
If you have any questions, please contact us at support@enchroma.com.
If you would like to make an exchange, a return must be completed and the returned product received before store credit is issued. The store credit can then be used to place a new order for the replacement item. All store credits have no expiration date and can be used for any item on enchroma.com. To complete this process, please follow the returns and exchange process outlined below and return the original item by mail. During the online returns/exchange process, you will have the option to select a refund or receive a store credit. The refund or store credit will be processed to the original purchaser within 1 to 5 business days after the returned item is received. An email will be sent to confirm receipt and issues the store credit if appropriate.
If you were a gift recipient and would like to make an exchange, please contact us at support@enchroma.com. We can help you locate the original order, process the return and issue a store credit to be used for the replacement item.
For repairs for damage not covered by warranty, see our Repair Service.
1. To initiate an international return, please go to enchroma.com/returns to start the process. Once completed, you will receive an email with detailed instructions for international processing.
2. Repack item carefully including all components. Be sure glasses are in original case and including the packing slip and/or include your order number.
3. Ship glasses in original packaging or other padded box and mail to:
EnChroma Returns
Order No.________________
1854 Business Center Drive
Duarte, CA 91010-2901 US
4. Once package is received, refunds are normally processed within 1 to 5 business days. You will receive an email or text alert stating that your refund has been processed once complete. You will be contacted if there are any issues.
5. A credit should appear on your original method of payment within 3 to 7 business days.
6. If you cannot find your original packing slip or order number, please contact Customer Support at support@enchroma.com.
Once we are informed of the order number and customer information from the original order, we can make arrangements for a full refund to the original method of payment. Unfortunately, exchanges are not available at this time.
Any questions, please contact us!
EnChroma Customer Support
Email: support@enchroma.com
Phone: (510) 497-0048
Monday–Friday, 9am–5pm PST/PDT
EnChroma Return and Exchange Policy
Extended Returns Information
We want you to be satisfied with your EnChroma glasses and we stand behind our products! If for any reason you are not completely satisfied, we offer a 60-day, worry-free return policy for all products purchased directly through enchroma.com with the exception of items marked as Final Sale.
1. To initiate a return within the U.S., please go to enchroma.com/returns to start the process and print a pre-paid return label (label available for Domestic Returns only). During the process you will have a choice to select a return for full refund or store credit (if within 60 days from purchase date). For an exchange, please select store credit and complete the return process. Once the item is received and an email will be sent with the store credit details. For International Returns, see details below.
2. Repack item carefully including all components. Be sure glasses are in original case and including the packing slip and/or include your order number.
3. Ship glasses in original packaging or other padded box and use the pre-paid return shipping label. Go to your local UPS store and mail to:
EnChroma Returns
Order No.________________
1854 Business Center Drive
Duarte, CA 91010-2901 US
A UPS Tracking number will be printed on the label. Please make sure to get a receipt (and hold on to it) when you drop off the package. Keep the receipt until you have received your refund.
4. Once package is received, refunds are normally processed within 1 to 5 business days. You will receive an email or text alert stating that your refund has been processed once complete. You will be contacted if there are any issues.
5. A credit should appear on your original method of payment within 3 to 7 business days.
6. If you cannot find your original packing slip or order number, please contact Customer Support at support@enchroma.com.
If you received EnChroma glasses as a gift and would like to make a return, please follow the return process above. The refund will be processed within 1 to 5 business days after the returned item is received. The refund will be credited to the original purchaser and form of payment. The original purchaser should receive an email notification after an additional 3 to 7 business days following the refund processing.
If you have any questions, please contact us at support@enchroma.com.
If you would like to make an exchange, a return must be completed and the returned product received before store credit is issued. The store credit can then be used to place a new order for the replacement item. All store credits have no expiration date and can be used for any item on enchroma.com. To complete this process, please follow the returns and exchange process outlined below and return the original item by mail. During the online returns/exchange process, you will have the option to select a refund or receive a store credit. The refund or store credit will be processed to the original purchaser within 1 to 5 business days after the returned item is received. An email will be sent to confirm receipt and issues the store credit if appropriate.
If you were a gift recipient and would like to make an exchange, please contact us at support@enchroma.com. We can help you locate the original order, process the return and issue a store credit to be used for the replacement item.
For repairs for damage not covered by warranty, see our Repair Service.
1. To initiate an international return, please go to enchroma.com/returns to start the process. Once completed, you will receive an email with detailed instructions for international processing.
2. Repack item carefully including all components. Be sure glasses are in original case and including the packing slip and/or include your order number.
3. Ship glasses in original packaging or other padded box and mail to:
EnChroma Returns
Order No.________________
1854 Business Center Drive
Duarte, CA 91010-2901 US
4. Once package is received, refunds are normally processed within 1 to 5 business days. You will receive an email or text alert stating that your refund has been processed once complete. You will be contacted if there are any issues.
5. A credit should appear on your original method of payment within 3 to 7 business days.
6. If you cannot find your original packing slip or order number, please contact Customer Support at support@enchroma.com.
Once we are informed of the order number and customer information from the original order, we can make arrangements for a full refund to the original method of payment. Unfortunately, exchanges are not available at this time.
Any questions, please contact us!
EnChroma Customer Support
Email: support@enchroma.com
Phone: (510) 497-0048
Monday–Friday, 9am–5pm PST/PDT