Orders & Shipping
Once your order is on its way, you'll receive a shipping notification via email. But if you're having trouble tracking your order, don't hesitate to call us at 1.510.497.0048 (Monday-Friday, 9am-5pm, Pacific Time) or drop us a line via email at firstname.lastname@example.org.
EnChroma processes and ships orders Monday through Friday. Orders placed on Saturday or Sunday will be processed and/ or shipped the following business day.
We will not process or ship orders on the following holidays: New Year’s Day, MLK Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day.
For shipments within the United States, we offer Free 2 Business Day Shipping via UPS. For all in-stock orders placed before 3pm PST, we will try to ship the same day. Please refer to the chart below for more information about processing time.
Here's what you can expect
|Order Type||Processing Time|
|Non-Prescription products (excluding Fit-To-Frame)||1 business day|
|Prescription Glasses||2-3 weeks|
|Fit to Frame Service||3 business days (after glasses are received)|
|Repairs Service||3-7 business days (after glasses are received)|
|Shipping Method||Shipping Time|
|Free 2-Day Shipping via UPS||2 business days|
|UPS Next Day Air||1 business day|
|USPS Priority Mail||3 business days|
|USPS International (Canada only)||3-7 business days|
|UPS Worldwide Expedited||2-5 business days|
|UPS Worldwide Express||1-3 business days|
|UPS Worldwide Express Saver||2-3 business days|
IMPORTANT: To calculate when your order will arrive, please add the estimated processing time plus the shipping time. For example, a prescription order usually takes 3-4 weeks to process. If you choose UPS Second Day, you’ll receive your order in 3-4 weeks processing time plus 2 days shipping time.