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Orders & Shipping

Once your order is on its way, you'll receive a shipping notification via email. But if you're having trouble tracking your order, don't hesitate to call us at 1.510.497.0048 (Monday-Friday, 9am-5pm, Pacific Time) or drop us a line via email at support@enchroma.com.

EnChroma processes and ships orders Monday through Friday. Orders placed on Saturday or Sunday will be processed and/ or shipped the following business day.

We will not process or ship orders on the following holidays: New Year’s Day, MLK Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day.

SHIPPING TIMING

For shipments within the United States, we offer Free 2 Business Day Shipping via UPS. For all in-stock orders placed before 3pm PST, we will try to ship the same day. Please refer to the chart below for more information about processing time.

Here's what you can expect

Order Type Processing Time
Non-Prescription products (excluding Fit-To-Frame) 1 business day
Prescription Glasses 2-3 weeks
Fit to Frame Service 3 business days (after glasses are received)
Repairs Service 3-7 business days (after glasses are received)
Shipping Method Shipping Time
Free 2-Day Shipping via UPS 2 business days
UPS Next Day Air 1 business day
USPS Priority Mail 3 business days
USPS International (Canada only) 3-7 business days
UPS Worldwide Expedited 2-5 business days
UPS Worldwide Express 1-3 business days
UPS Worldwide Express Saver 2-3 business days

IMPORTANT: To calculate when your order will arrive, please add the estimated processing time plus the shipping time. For example, a prescription order usually takes 3-4 weeks to process. If you choose UPS Second Day, you’ll receive your order in 3-4 weeks processing time plus 2 days shipping time.