Free Shipping & Returns! 
We’re Shipping!
As a result of Covid-19 and safety measures, orders may take 1-2 business days to process plus shipping; returns may also take up to 5 days but will be processed as soon as possible. Thank you for your patience.
Once your order is on its way, you'll receive a shipping notification via email. But if you're having trouble tracking your order, don't hesitate to call us at 1.510.497.0048 (Monday-Friday, 9am-5pm, Pacific Time) or drop us a line via email at support@enchroma.com.
EnChroma processes and ships orders Monday through Friday. Orders placed on Saturday or Sunday will be processed and/ or shipped the following business day.
We will not process or ship orders on the following holidays: New Year’s Day, MLK Day, President’s Day, Memorial Day, Independence Day, Juneteenth National Independence Day (observed June 18th, 2021), Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day.
Shipping Timing
For shipments within the United States, we offer Free Shipping via UPS. For all in-stock orders placed before 12pm (noon) PST, we will try to ship the same day. Please refer to the chart below for more information about processing time.
Here's what you can expect
Order Type |
Processing Time |
|---|---|
Non-Prescription products (excluding Fit-To-Frame) |
1 business day |
Prescription Glasses |
2-4 weeks |
Repairs Service |
3-7 business days (after glasses are received) |
Shipping Method |
Shipping Time |
|---|---|
FREE UPS Ground |
1-5 business days |
2-Day Shipping via UPS |
2 business days |
UPS Next Day Air |
1 business day |
USPS Priority Mail |
3-7 business days |
IMPORTANT: To calculate when your order will arrive, please add the estimated processing time plus the shipping time (as outlined in the tables above). For example, a prescription order usually takes 2-4 weeks to process. If you choose UPS Second Day, you’ll receive your order in 2-4 weeks processing time plus 2 days shipping time.
For Rx orders shipping in the US:
*Item is custom manufactured to your specific eyeglass prescription. Estimated delivery is 2-4 weeks processing time plus 2-5 days transit time after we have received and reviewed your valid Rx.
Non-US Orders:
See details on Non US orders, shipping, duties & taxes. Please note that we are not able to ship to international P.O. Box addresses.
