Tilden

I am writing to express my complete dissatisfaction with my recent purchase I made from Enchroma. As a returning customer, I have previously enjoyed the high-quality frames you provide, but my recent experience has been disappointing.

In the past, I purchased a pair of Enchroma glasses (photo attached) and was very pleased with the quality of the frames. They were durable, heavy, and sturdy with a shiny finish, comparable to Oakleys. They were truly representative of a premium brand. Based on this positive experience, I decided to make another purchase, expecting the same level of quality and craftsmanship.

However, upon receiving my glasses, I was extremely disappointed to find that the frames were of a significantly lower quality. The frames appeared cheap, light weight and flimsy, with a matte finish honestly resembling glasses you get for free at a 3D movie. They are not durable like my former pair. This is not the standard I expected from Enchroma, especially considering my positive experience in the past.

As a loyal customer, I am deeply dissatisfied with this purchase and feel that the quality of the product does not justify the price I paid. I kindly request that you address this issue and provide a solution, whether it be a replacement with a higher quality frame, or a refund. I value the innovative technology of Enchroma glasses and hope to continue being a customer, but the current state and decline of your product is concerning.

These glasses have brought colors into my world, like the roses turning red and the grass becoming green.

These glasses, gifted to me by my friends, have been a life-changing present. They've transformed my color perception, particularly with greens and reds, making them the best gift I've ever received.

P.S. I always knew Mazda had a signature color called Soul Red Crystal, but it wasn't until 34 years later that I finally realized the reason behind it.

Canada / Québec / Sainte-Agathe-des-Monts

Doesn't work! We have a lot of expectation from your product. Really desappointing. He can't see more color! Only thing, color are more dazzling, that's it. He cannot succeed the color blind test too with the glasses! Good point, we really like the color of the lenses(not polarized) and the look of the frame when he wore them! Good looking. We pay for faster delivery, and we receive it like it was suppose, in 3 days!

But frame look's made with cheap material. Look like a glasses you can buy in a gas station! We gonna send you back the glasses and have our money-back! If he can see more color, like in every video we see on internet,..my message will be completely different!

Canada / Québec / Sainte-Agathe-des-Monts

En gros, très décevant! Les couleurs sont plus éblouissante quand il les portes.. c'est tout. Nous avons achetés les ``Tilden Black Outdoor Deutan Plano``(non-polarisé). Il ne voit pas plus de couleur avec la lunette. Ne réussis pas plus le test(Color Blind Test) en ligne! C'était un cadeau pour sa fête de ses 40 ans. On aurait vraiment aimé avoir une réaction comme dans les vidéos sur internet. Mais, pas plus de couleur, seulement plus éblouissant. La lunette, frame et lentilles donne un beau look. Le frame par contre, au toucher semble cheap! Comme une lunette qu'on achèterait dans une station-service pour se dépanner! Ont a optée pour la livaison en 2-3 jours ouvrable, et l'avons reçu dans les temps indiqué! Comme…