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EnChroma Repair Service

NOTE: Repair services are currently running at a delay. We appreciate your patience.


EnChroma offers comprehensive repair service (US only) in case of accidental damage to your EnChroma lenses or frames. We provide repair services for glasses purchased through enchroma.com, and through any of our EnChroma Authorized Retailers. Here’s how it works:

  1. Purchase the EnChroma Repair Service. Repairs for kids glasses start at $95 and adult glasses start at $150. Fees are higher for prescription lenses as noted at checkout.
  2. You will receive an email from us that explains exactly how to ship us your glasses.

Once your glasses reach our warehouse, we can usually process the repair within 3-15 business days.

IMPORTANT REPAIR PROCESS DETAILS:

  • Repair service is available for orders within three years from the date of purchase.
  • Repairs are backed with a 90-day warranty.
  • We may choose to replace the item instead of repairing it. If we need to replace parts, they may come from new or refurbished stock of equivalent or greater value.
  • When a pair of glasses is sent in for a repair and we choose to replace them, in the event that the product has been discontinued, we will provide the most similar available refurbished replacements from our current stock at no additional charge.
  • Our comprehensive repair service is for EnChroma-brand glasses only. 
  • We can’t guarantee that your glasses are able to be repaired. We reserve the right to refuse a repair service order.
  • WARRANTY: All repairs will be evaluated for warranty coverage. If the repair is determined to be a manufacturer defect within 2 years of purchase, we will refund the repair fee.

An Important Note about Shipping

Make sure to insure your glasses for the replacement value when you ship them. EnChroma is not responsible for damage or loss of items being sent to us. If you have any questions, email us at repair@enchroma.com.


Type of Frames
Prescription
This item is backordered 1-10 business days


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LENS
TYPE
TYPE OF
COLOR
BLINDNESS
LIGHTING
CONDITIONS
Cx3 Sun Deutan &
Protan
Outdoor/
Bright Sun
Cx3 Sun SP Strong
Protan
Outdoor/
Bright Sun
Cx1 Indoor Deutan &
Protan*
Indoor Light,
Screen Use
Cx1 Indoor DT Deutan Indoor Light,
Screen Use
We recommend the Outdoor Lenses for your first pair for maximum color impact.
See full Lens Guide for additional Details.
*Cx1 Indoor: Ideal for Protans; May also be appropriate for Deutan color blindness.
Experience may vary. For best results, use indoors with bright full-spectrum lighting rated CRI of 90+.

Adults / None

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