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FAQ's
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Help Center
Where is my order?
How do I return or exchange an item?
Do EnChroma glasses work for everyone?
What lens should I choose for a gift?
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Does the FREE 2-Day Delivery include weekends?
Are there any discounts or promotions available?
Where do you ship?
Do you ship to my country? How much will it cost and how long will it take?
What is the status of my order?
When will I receive my order?
How do I get my frames adjusted?
How do I clean and care for my EnChroma glasses?
I wear prescription glasses or contacts. What should I buy?
Can your glasses be made with prescription lenses?
How do I submit my prescription?
I can’t figure out how to order and send you my prescription details.
Do you have an indoor lens for strong protan color vision deficiency?
It says I have a tritan deficiency: will EnChroma lens help me?
Is the EnChroma lens polarized?
Will these glasses help me to pass the Ishihara or other traditional color blind tests?
Why do I get different results on different devices?
When I took the old EnChroma Color Blind Test, it told me if my colorblindness was mild, moderate, or severe. Why does the new test not tell me which one I am?
Where can I buy your glasses? Is there a way to try them on first?
Do your authorized retailers carry all EnChroma styles?
Can I use my vision insurance at an authorized retailer?
How do I know if a retailer is an official EnChroma dealer?
Types of color blindness
How do I know what type of color blindness I have?
What causes color blindness?
Can color blindness get worse over time?
Can I get the EnChroma lenses as a clip-on?
Can your glasses be polarized?
Can I get the EnChroma lens with Transitions® / photochromic?
What are the lens options?
What is Klarna?
How does pay in 4 interest-free installments work?
I returned my pay in 4 interest-free installments purchase, what happens next?
What are the EnChroma Indoor Universal Lenses?
What is Deutan Color Blindness?
Why is the Indoor lens rose colored?
How is the Indoor different than previous lenses?
I have protan color blindness. Should I try the Indoor lens?
What is EnChroma Lx Lens Technology?
How does EnChroma Lx eyewear provide glare protection that is different than other options on the market?
Which are the EnChroma Lx lens offerings and how are they different?
Why do people with Low Vision and adults 50+ with age-related eye conditions struggle with glare?
Need More Help?
Contact our support team at support@enchroma.com
