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Enchroma Repair Service

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    Order numbers can be found on the front of your packing slip or you can search your email for "Enchroma Order Receipt"

  • Description
  • Additional Information

Product Description

Don’t let your damaged Enchroma lenses or frames get you down! We provide comprehensive repair services for glasses purchased through enchroma.com. Here’s how it works:

  1. Let us know exactly what part of your glasses need repair (the right lens, left lens, both lenses, or frame)
  2. Purchase the Enchroma Repair Service online
  3. Look out for an email from us that explains exactly how to ship us your glasses

One your glasses reach our warehouse, we can usually process the repair within 3-10 business days.

The Fine Print

  • We may choose to replace items instead of repairing them. If we need to replace parts, they may come from new or refurbished stock of equivalent or greater value.
  • We can’t repair frames that have been customized or otherwise changed from their original condition
  • Unfortunately, we can’t guarantee that your glasses are able to be repaired. We reserve the right to refuse a repair services order.
  • We will refund the repair fee if we learn that the problem with your glasses is covered by our warranty.
  • We offer a warranty for all repaired glasses of either 60 days from the repair date or 1 year from original purchase date, whichever is longest.
  • Repaired glasses are covered by a 60 day warranty from repair date or 1 year from original purchase date, whichever is longest.
  • We accept repair requests for up to two years from original purchase date.
  • Our repair service is for Enchroma-brand glasses. At this time, we aren’t able to provide repairs for our fit-to-frame customers.

An Important Note about Shipping

Make sure to insure your glasses for the replacement value when you ship them. Enchroma is not responsible for damage or loss of items being sent to us. If you have any questions, email us at [email protected].

Additional Information

Weight 1 lbs
Dimensions 10 x 5 x 5 in
Part for Repair

Both Lenses, Frame, Left Lens, Right Lens

Prescription

None, Single Vision Rx, Progressive or Blended Bifocal Rx

All purchases are refundable under our no-hassle, 60 day return policy.
Worldwide shipping available. Free shipping within the U.S.