Worldwide Shipping | Free Shipping in the USA | 60 Day Returns

Frequently Asked Questions

What is the status of my order?

Track your order here. If you created an account on our website, you can review your past orders and check your order status by logging in to My Account.

When can I expect my order?

The total time depends on several things: the type of order, whether your order is complete, selected shipping, and when you placed it.

Here’s what you can expect:

               
Shipping MethodProcessingTransit Total Time
UPS Ground In Stock: 1-3 Business Days
Prescription and Fit to Frame: 3-4 Weeks
Backorder: 2-4 Weeks
2-5 Business Days In Stock: 3-8 Business Days
Prescription and Fit to Frame: 4-5 Weeks
Backorder: 3-5 Weeks
UPS Second Day Air In Stock: 1-3 Business Days
Prescription and Fit to Frame: 3-4 Weeks
Backorder: 2-4 Weeks
2 Business Days In Stock: 3-5 Business Days
Prescription and Fit to Frame: 4-5 Weeks
Backorder: 3-5 Weeks
UPS Next Day Air In Stock: 1-3 Business Days
Prescription and Fit to Frame: 3-4 Weeks
Backorder: 2-4 Weeks
1 Business Day In Stock: 2-4 Business Days
Prescription and Fit to Frame: 4-5 Weeks
Backorder: 3-5 Weeks
USPS Priority Mail In Stock: 1-3 Days
Prescription and Fit to Frame: 3-4 Weeks
Backorder: 2-4 Weeks
3 Business Days In Stock: 4-6 Business Days
Prescription and Fit to Frame: 4-5 Weeks
Backorder: 3-5 Weeks
USPS International (Canada only) In Stock: 1-3 Business Days
Prescription and Fit to Frame: 3-4 Weeks
Backorder: 2-4 Weeks
3-7 Business Days In Stock: 4-10 Business Days
Prescription and Fit to Frame: 4-5 Weeks
Backorder: 3-5 Weeks
UPS Worldwide Expedited In Stock: 1-3 Business Days
Prescription and Fit to Frame: 3-4 Weeks
Backorder: 2-4 Weeks
2-5 Business Days In Stock: 3-8 Business Days
Prescription and Fit to Frame: 4-5 Weeks
Backorder: 3-5 Weeks
UPS Worldwide Express Saver In Stock: 1-3 Business Days
Prescription and Fit to Frame: 3-4 Weeks
Backorder: 2-4 Weeks
2-3 Business Days In Stock: 3-6 Business Days
Prescription and Fit to Frame: 4-5 Weeks
Backorder: 3-5 Weeks
UPS Worldwide Express In Stock: 1-3 Business Days
Prescription and Fit to Frame: 3-4 Weeks
Backorder: 2-4 Weeks
1-3 Business Days In Stock: 2-6 Business Days
Prescription and Fit to Frame: 4-5 Weeks
Backorder: 3-5 Weeks

Note: Business days are Monday-Friday and do not include weekends or U.S. holidays. International shipments may be subject to duties and customs delays.

Where do you ship?

We ship to all countries except China, Thailand, Philippines, Indonesia, Taiwan, Russia, Vietnam, Brazil, Cuba, Iran, North Korea, Sudan, Syria, Myanmar and any other country or region that is prohibited by U.S. law.

What is the return policy?

If your EnChroma order doesn’t work out for you, you can return it within 60 days of the date of shipment. In addition, we offer a 1 year warranty.
To request a return, email return@enchroma.com. Be sure to include your order number in the subject line.

Can I use these lenses to pass a color blindness test?

EnChroma glasses are designed to improve the everyday experience of color vision. They are not intended to help pass color blindness tests for occupational purposes. Some people do see a small improvement in their color blindness test result.

The best way to evaluate EnChroma glasses is to go outside and explore the world and to see what you see differently.

It says I have a tritan deficiency: will EnChroma lens help me?

EnChroma glasses are usually effective for red-green color blindness and are unlikely to help for tritanomaly or tritanopia (blue-yellow color blindness).

Where can I go to try EnChroma glasses near me?

EnChroma is currently available in some locations, however the number of locations is still very limited. Most of our customers choose to buy the product online from our website. If your EnChroma order doesn’t work out for you, you can return it within 60 days.

To check for a location near you, please consult our reseller list: EnChroma Resellers.

Can I get prescription added?

Yes! You can choose to add your prescription when you select a frame from the EnChroma Online Store.

How do I submit my prescription?

Once you’ve placed your order, email your prescription to rx@enchroma.com or fax it to us at 510.373.2361.

Make sure your prescription contains:

  • Prescription information for both your right and left eye.
  • Pupillary Distance (PD) number. Pupillary Distance is the distance (in millimeters) between your pupils.
  • Segment height (seg height) number. (This applies only to Fit to Your Frames orders of progressive or blended bifocal lenses.)
  • Your prescriptions should be within these ranges:
    • Single Vision: SPH -4 to +2 CYL -6 to +6
    • Progressives: SPH -4 to +2 CYL -4 to +4 ADD +3
  • Your prescription must be current. Most prescriptions need to be renewed every two years.

Please allow 3-4 weeks for prescription orders to be made. If you have any questions, please email us at rx@enchroma.com.

What are the lens options?

Kepler Front

Dark Sunglasses

Cx-14

Lens Guide Cx-14
Kepler Front

Medium Sunglasses

Cx-25

Lens Guide Cx-25
Kepler Front

Indoor/Computer Glasses

Cx-65

lens guide

Can I get the EnChroma lenses as a clip-on?

Clip-ons are a great way to add the EnChroma lenses on top of a prescription glasses. This won’t be available in the near future, but we are working on finding a suitable method to fill this need.

Can I get the EnChroma lens with Transitions® / photochromic?

Transitions is a registered trademark of Chromea7, a company that makes photochromic lenses.
This won’t be available in the near future, but we are researching the possibility of incorporating photochromic optics with the EnChroma Cx technology.

Is the EnChroma lens polarized?

The EnChroma Cx is not polarized. We expect it will someday be possible to make our lens including a polarizer but there is no estimate yet as to when that will be available.

Where can I find frame measurements?

Measurements can be found printed on most frames inside the temple arm.

EnChroma Glasses Measurements

How do I get my frames adjusted?

Most optical shops will provide adjustments for free. Some will charge a small fee.

Is EnChroma VSP approved?

EnChroma is not affiliated with VSP Vision Service Plan.

Do you accept insurance as payment for my eyeglasses?

We don’t deal with insurance providers directly, but you can request a receipt after purchase to use when applying for reimbursement.

What is a flexible spending account?

A flexible spending account (FSA) is a program that allows you to set aside money (before taxes) for specific health care expenses. If you’re unsure whether or not you have an FSA, please check with your insurance company.

What can I purchase with my FSA?

EnChroma accepts FSA dollars for all prescription eyewear purchases, as long as your FSA or HSA (health savings account) card is affiliated with a major credit card.

Are there any discounts or promotions available?

Join our mailing list to stay informed about new products, promotions, and more.

Contact Us

How can we help you?

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Customer Support

Write to us at support@enchroma.com

Call us at 510.497.0048 Monday – Friday, 8am – 5pm PST

Fax prescriptions to 510.373.2361 Our general fax is 510.877.7587

Distributors and Resellers

If you are a distributor or reseller who wants to carry EnChroma eyewear, please complete our Reseller Inquiry Form to be added to our list.

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