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International Ordering & Shipping

EnChroma offers FAST Worldwide Shipping* on orders from enchroma.com.

  • Fast UPS Shipping is available for a $35 flat rate charge. Value-Added Tax (VAT) or Goods and Services Tax (GST) will be collected by the carrier at the time of delivery.
  • Prescription orders take 2 - 4 weeks for manufacturing before they ship.
  • All international orders must be delivered to a physical street address and may not be shipped to an International PO Box.
  • Delivery address and recipient's full name must be in Latin/Western characters.
  • Please note: Due to customs and duty regulations, EnChroma cannot ship international orders to PO Boxes, hotels, businesses, B&Bs or other locations that are not the residential address of the recipient. Customer assumes full responsibility for any additional taxes, duties, brokerage charges or attorney's fees that may arise for shipments not sent to the receiver's residential address.

Estimated Shipping Delivery (from time of shipment):

Please note these are estimates and international deliveries can be delayed due to customs and other carrier issues. Business days are Monday through Friday and do not include weekends or U.S. holidays. We will not process or ship orders on the following holidays: New Year’s Day, MLK Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day. We are also not able to ship to international P.O. Box addresses.

UPS Worldwide Expedited
3 to 7 business days
UPS Worldwide Express Saver
1 to 3 business days
International Destination
Estimated Shipping Time
Canada
2 to 3 business days
Mexico
2 to 3 business days
Eastern Europe
5 to 7 business days
Western Europe
2 to 4 business days
Australia/New Zealand
3 to 6 business days
South America
2 to 3 business days
Africa
3 to 6 business days
Asia
3 to 6 business days
Middle East
3 to 6 business days
UPS Worldwide Expedited - 3 to 7 business days
UPS Worldwide Express Saver - 1 to 3 business days
Canada - 2 to 3 business days
Mexico - 2 to 3 business days
Eastern Europe - 5 to 7 business days
Western Europe - 2 to 4 business days
Australia/New Zealand - 3 to 6 business days
South America - 2 to 3 business days
Africa - 3 to 6 business days
Asia - 3 to 6 business days
Middle East - 3 to 6 business days

For Rx orders:

*Item is custom manufactured to your specific eyeglass prescription. Estimated delivery is 2-4 weeks processing time plus 2-5 days transit time after we have received and reviewed your valid Rx.

United States Export Restrictions

We ship to all countries except for Afghanistan, Cuba, Iran, Iraq, Kyrgyzstan, Libya, Myanmar (Burma), North Korea, Qatar, Russia, Sudan, Syria, Ukraine, Belarus, Turkey and any other country or region that is prohibited by U.S. law.

International Import Fees

Import duties and local sales tax for your country of destination are collected by the carrier at the time of delivery.

EnChroma cannot alter its prices or reclassify its products as a gift to avoid import fees. If you would like more information on import duty and local taxes for your country of destination, please contact your local customs office.

Important Notice Regarding Taxes Paid at Time of Delivery

Please note that most countries require payment of duties and import fees at the time of delivery. If the duties and import fees are not paid upon delivery and the package is not accepted, the package will be returned to your local customs office and destroyed. EnChroma cannot issue refunds for abandoned or destroyed merchandise.

International Returns

EnChroma stands by its products and our 60-day return policy includes our customers worldwide.

If you would like to make a return from outside the U.S., please see the EnChroma Return Policy for detailed instructions. Due to costs incurred by international shipping, EnChroma can only provide refunds for the cost of the product sold. Refunds will not include the cost of shipping, duty and taxes. To obtain a refund for import duty and taxes, please contact your local customs office.

Please use your local postal service to return your order. If using another service, we will hold your returned order until we receive the final bill for any import fees. Once we receive the closing bill, we will issue your refund less any additional import fees billed to us.

Need additional assistance? Contact EnChroma Customer Support