To our extended EnChroma Family,
We are hopeful that everyone stays healthy and would like to provide information about how we’re handling business during this extraordinary time.
We’re open and here to help
EnChroma products are designed and locally made at our headquarters in Berkeley, California, which is one of the regions currently experiencing a growing number of COVID-19 cases caused by the coronavirus. Basic operations will continue while we support our employees and ensure their safety. We have reduced our warehouse operations crew to the minimum number of staff needed to ensure consistent processing of delivery and returns, and asked all other employees to work from home.
During this period, the vast majority of our products will still ship with the same speed and service. However, orders for customized products such as prescription (Rx) glasses may take longer than normal. In addition we expect our returns processing department to take longer than normal as we are experiencing delays in shipment of packages through the US Postal Service (USPS).
As always, we are open at enchroma.com where you can find our complete range of eyewear for color blindness that includes Free Shipping and Free Returns within the US. Our customer service team is also here and ready to assist you with your needs, 9am-5pm PST M-F at (855) 323-9803 or at firstname.lastname@example.org.
Since our founding 10 years ago, we continue to be inspired daily by our thousands of customers and eye care professionals who share color stories across the world. The shift in the way we live calls for us to find joy right where we are so we will continue to share these stories.
We thank you for your business, loyalty, and patience as we remain committed to our mission to provide color vision solutions for all.
-From all of us at EnChroma