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Note: Changing your profile address does not change your address for an outstanding order. To change your shipping address for an order you are expecting, contact [email protected]. Please put “URGENT” in the subject line.

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How do I make changes to my order?

If you want to make changes to your order (including address changes and shipping changes) or if you just have questions, please send an email to [email protected]. Include your order number in the subject line.

How do I cancel my order?

To cancel an order, please email [email protected]. Include your order number in the subject line. Prescription and Fit-to-Frame orders can be cancelled provided that manufacturing is not started. All other orders can be cancelled at any time before they ship.